If you have not received the email for completing your registration, please check the following points.
[Please check]
- Did you see the message “Registration e-mail has been sent”?
If this message is not displayed, the registration procedure may not have been completed.
We apologize for the inconvenience, but please try registering as a new user again. - Is there any mistake in the email address you entered?
If you made a mistake in entering your email address, you will not receive the email.
Please check your email address and try registering again. - There is a possibility that the email has been sorted into your spam folder.
- Please check your email reception settings.
Make sure you are able to receive emails from the “pf.japanpost.jp” domain. - Please check your “security settings” and “forwarding settings,” etc.
Depending on your settings, emails may be sorted into the spam folder or may not be received at all.
Please contact your mobile carrier for various confirmation and setting methods.