Others

About “Handling of customer information”

• Q. Can I withdraw my consent at any time after accepting? If so, how long will it take for the change to be reflected?
• Q. If I chose Come back later during the membership registration, how do I go back afterwards to check again or accept the Terms of Service?
• Q. What are the consequences of choosing to reject?

Regarding "handling of customer information" when canceling membership

• Q. I changed “Handling of Customer Information” to “I reject” before terminating the membership. Will the information be deleted?
• Q. <For those who chose “I accept” for the “Handling of Customer Information”> was displayed at termination. What is this?

Regarding deletion of personal information after withdrawal from membership

• Q. Although it said on the termination screen that “The personal data you provided (name, date of birth, address, etc.) will not be deleted even after you terminated your Yu ID,” I want them deleted. Could you help me with that?

Other questions

• Q. What should I do if a payment error occurs?
• Q. Where can I check whether my payment has been completed?
• Ｑ.Can I change or cancel my order after completing the payment?
• Q. What are the revisions to the Yu ID Terms of Service?
• [July 1, 2025 In relation to transfer of Yu ID to Japan Post] Q. Can I log in to all the apps and websites of the Japan Post Group using the Yu ID?
• Q. I performed the e-Delivery Notification setup but have not received any email or “Yu-Pack delivery notification” (push notification of the Japan Post Official App (JPN ver only))

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