Other questions
- Q. What should I do if a payment error occurs?
- Q. Where can I check whether my payment has been completed?
- Ｑ.Can I change or cancel my order after completing the payment?
- Q. What are the revisions to the Yu ID Terms of Service?
- [July 1, 2025 In relation to transfer of Yu ID to Japan Post] Q. Can I log in to all the apps and websites of the Japan Post Group using the Yu ID?
- Q. I performed the e-Delivery Notification setup but have not received any email or “Yu-Pack delivery notification” (push notification of the Japan Post Official App (JPN ver only))
- Q. Please tell me about the e-Delivery Notification service and how to set it up.
- Q. A message is displayed stating that my email address has a “unique format.” What does this mean?
- Q. Error (such as “It is busy at the moment.”) is displayed and I cannot use the service
- Q. What is a QR code?