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Customer Support (FAQ) | Yu ID
Two-Factor Authentication
Questions about “Two-factor authentication”

FAQs for this section

Q. What is a recovery code?
Q. I have not received the email with the authentication code for two-factor authentication
Q. I have not received the SMS with the authentication code for two-factor authentication
Q. What is a two-factor authentication?
Q. How do I set the two-factor authentication?
Q. What are the precautions for setting up two-factor authentication?
Q. “Enter the authentication code displayed on the registered app” is displayed. Where can I find the authentication code?
Q. How do I have the authentication code sent again for two-factor authentication sent via email or SMS?
Q. I tried to set up two-factor authentication via SMS, but I have not received an SMS with the authentication code for two-factor authentication
Q. I tried to set up two-factor authentication via email address, but I have not received the email with the authentication code for two-factor authentication

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Q. I forgot my recovery code

We apologize for the inconvenience, but please register using the following link.

<Register Here>
https://mypage.jpid.pf.japanpost.jp/

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Q. What is a recovery code?
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Q. “Enter the authentication code displayed on the registered app” is displayed. Where can I find the authentication code?
Q. I could not find the authentication code for two-factor authentication, and could not log in
Q. How do I disable the two-factor authentication setting?

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