1.Please first check the status of your e-Delivery Notification settings
If there is no check mark in front of "Notification of scheduled delivery date and time (e-Delivery Notification)" within "Convenient Reception Settings" at the bottom of the Yu ID My Page, the setup is not complete.
Please press the [Convenient Reception Settings] button and then press the [Use the service] button in the "e-Delivery Notification" section to confirm the setting.
2. Main reasons why notifications may not be delivered and points to check
A. Common causes for all services
- If the package is not Yu-Pack (e.g., Registered Mail, Express Mail, Click Post, etc.) e-Delivery Notification is only available for Yu-Pack.
- If Your profile registered to Yu ID (address, name, phone number) is incorrect
- If the package was sent with a hand-written address label
- If the Sender has requested to stop notifications
- If the address information on the package and Your profile of Yu ID do not match
B. If email notifications are not delivered (additional points to check, excluding common causes)
- Please check your spam folder.
- Please confirm whether your device is set to “block reception” or has domain-specific reception settings.
- Emails from e-Delivery Notification are sent from the following addresses:
info@delivery.post.japanpost.jp
noreply@ml.post.japanpost.jp
If necessary, please add these addresses to your allowed list.
C. If notifications regarding “Yu-Pack delivery” from the Japan Post Official App (JPN ver only) are not delivered
Please check that “Yu-Pack delivery notification” is turned on in the notification settings of the Japan Post Official App:
App Home screen > Account > Others > Notification settings > Yu-Pack delivery notification
Please also confirm that notification permissions for the Japan Post Official App are turned on in your smartphone (iOS/Android) settings.
For details about the e-Delivery Notification service, please refer to the e-Delivery Notification Service (email notification option) web page.
https://www.post.japanpost.jp/service/e_assist/notice_mail.html