Q. What happens if I use YuYu Points at the Japanpost online shop (JPN ver only) and a return occurs?

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• Q. The points have not been reflected. What should I do?
• Q. I can't log in because the message "ID or password is incorrect" appears.
• Q. How can I earn points at the Japanpost online shop (JPN ver only), and how can I use the points?
• Q. How do I change the information registered to my Yu ID (your profile)?
• Q. What will happen to the usage history of online shop points due to the point integration?