Q. The “building number” of my address has a branch number (●-x). I entered this on the e-Tenkyo screen, but an error is issued and I cannot proceed to the next screen. What should I do?

In the “Building number” item of your address, if there is a branch number (“3-2,” “3-1,” “4-2,” etc.) in the house number, enter only the house number (of ● - ×, the number for ●) to the address in e-Tenkyo.

There is no need to enter the branch numbers.

E.g.) 3-2 ⇒ Enter “3”
　　3-1 ⇒ Enter “3”
　　4-2 ⇒ Enter “4”