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Q. Can you correct the confirmed or entered information before the request is accepted to e-Tenkyo?
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Q. What kind of screen will be displayed when the e-Tenkyo request is successfully accepted? Is there any additional procedure?al procedure?
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Q. Is it possible to extend the forwarding period using e-Tenkyo?
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Q. I cannot enter the change of address information on the “List of request procedure” screen. What should I do?
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Q. How should I enter to request e-Tenkyo as a corporate customer?
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Q. How should I enter when the place of business is changing but the business name is not?
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Q. I entered the same business name on the new and old address information screen and it resulted in an error
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Q. The entry of the block number is mandatory, but my old address (or new address) does not have one. What should I do?
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Q. The “building number” of my address has a branch number (●-x). I entered this on the e-Tenkyo screen, but an error is issued and I cannot proceed to the next screen. What should I do?
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Q. I pressed the “Submit with the entered information” button on the entry screen of the e-Tenkyo, but the screen does not change
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Q. On the “Resident information” screen, when I select “Employee” for the relationship, the message “Enter the business name at the new address when requesting e-Tenkyo as an employee” is displayed when I try to register. Why can’t I continue to make the
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Q. I cannot find a relationship on the “Resident information” screen that matches
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Q. On the “Resident information” screen, I wanted to set the Requested date to start forwarding to the first available date, but it resulted in an error
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Q. I cannot find the data temporarily saved while entering the e-Tenkyo. What should I do?
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Q. I requested e-Tenkyo with incorrect information. I want to make changes. What should I do?
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Q. I want to check the information I entered when requesting the e-Tenkyo. What should I do?
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Q. What can I check on the “Reception status of change-of-address form” screen? Also, how can I check it?
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Q. If I forgot my Yu ID, will I no longer be able to check the reception status of e-Tenkyo?
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Q. I performed the e-Tenkyo procedure, but it is not displayed on the list of requests
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Q. On the “Reception status confirmation” screen, “No corresponding request” is displayed when I search by the reception number of the change-of-address form
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Q. What are “Date of reception” and “Date of registration” displayed on “Reception status of change-of-address form”?
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Q. I have requested the e-Tenkyo to “Opt in” to the delivery of change-of-address notice, but I want to change the setting to “Opt out.” What should I do?