In case of cannnot online identity verification
- Q. I keep failing to take a photo during the face photo capture process. What should I do?
- Q. When performing identity verification by scanning the Individual Number Card, what should I do if the message “The identity verification could not be completed because the name registered to your Yu ID and the name scanned from the electronic certifica
- Q. After completing online identity verification, the message "Application could not be completed" is displayed and the screen does not proceed. What should I do?
- Q. Why does the status show as "Being verified" or "In progress" even though the screen says "Application completed"?
- Q. What should I do if identity verification could not be completed? (When you receive an email notifying you that identity verification has failed)
Online identity verification
- Q. How long does identity verification take?
- Q．What are the revisions to the “Individual Policies for Online Identity Verification”?
- Q. How can I check if the identity verification for my Yu ID has been completed?
- Q. I have completed identity verification in the past, but why am I being asked to verify my identity again?
- Q. How can I use services that require identity verification as a corporation?
- Q. Is it possible to use Scan Individual Number Card on a PC?