Q. When performing identity verification by scanning the Individual Number Card, what should I do if the message “The identity verification could not be completed because the name registered to your Yu ID and the name scanned from the electronic certifica

The identity verification is not completed because the information registered to your Yu ID and the information scanned from the electronic certificate of your My Number Card are different.

Follow the guidance on the screen to change the information registered to your Yu ID. After making the necessary changes, the identity verification may be completed.