In case of cannnot online identity verification
- Q. I keep failing to take a photo during the face photo capture process. What should I do?
- Q. When performing identity verification by scanning the Individual Number Card, what should I do if the message “The identity verification could not be completed because the name registered to your Yu ID and the name scanned from the electronic certifica
- Q. After completing online identity verification, the message "Application could not be completed" is displayed and the screen does not proceed. What should I do?
- Q. Why does the status show as "Being verified" or "In progress" even though the screen says "Application completed"?
- Q. What should I do if identity verification could not be completed? (When you receive an email notifying you that identity verification has failed)