The cause of the “Notification of completion for change-of-address form reception” message not being delivered to the registered email address (Yu ID email address and “Destinations other than Yu ID” entered on the “Resident information” screen) can be any of the following. Please confirm.
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If the domain is blocked
「Make sure that emails from the “no-reply@jpetn.pf.japanpost.jp” domain are allowed, and retry the procedure. -
If you have set up “security settings,” etc.
Depending on your “security settings” or “forwarding settings,” emails may be sorted into the spam folder or may not be received at all.
Please contact your mobile carrier for various confirmation and setting methods.
Note also that the reception status can be checked by the reception number of the change-of-address form in e-Tenkyo. Log in to your Yu ID and check on “Reception status confirmation” that is displayed by pressing [Reception status of change-of-address form] on the e-Tenkyo top page.
＜e-Tenkyo top page＞
https://lp.jpetn.pf.japanpost.jp/
Note that if the procedure is processed within 30 days and not displayed in “Reception status confirmation” after logging in, the procedure may not be completed. Perform the procedure again from “Restart from temporarily saved data” or “Request new change of address form.” * At the end, complete the procedure from the “Confirm registered entries” button.
＜Related questions＞
Q．Q. What kind of information is displayed on “Reception status of change-of-address form”?