About e-Tenkyo
- Q. When I apply through e-Tenkyo, will the change-of-address information be communicated to the residents of the old address?
- Q. What kind of service is e-Tenkyo?
- Q. What is the procedure for requesting e-Tenkyo?
- Q. Where can I request e-Tenkyo?
- Q. Is there any difference in how to request the e-Tenkyo using the Japan Post Official App (JPN ver only), smartphone, and PC browser?
- Q. Can someone other than the one who is moving request e-Tenkyo?
- Q. About how long would it take to start the “forwarding service” when the change-of-address form was processed with the e-Tenkyo?
- Q. How long would it take to request e-Tenkyo?
- Q. Up to how many people can the e-Tenkyo request be made in one procedure?
- Q. Can I use e-Tenkyo even when the new address (or old address) is overseas?
- Q. I received an email notifying the completion of the e-Tenkyo request. I checked the details of my request, but it does not show the “Date of reception.”
- Q. What is the reception number of the change-of-address form?
- Q. I made a request via the e-Tenkyo, but the moving was canceled. What should I do?
- Q. What should I do if the destination of relocation has changed after the e-Tenkyo request was successfully accepted?
- Q. Is it possible to cancel the “forwarding service” (forwarding of the postal items) that I am currently receiving using the e-Tenkyo?
- Q. I have not received any forwarded postal items although the “Date of registration” has passed
- Q. What is the delivery of change-of-address notice?