Q. I have not received any forwarded postal items although the “Date of registration” has passed

For any questions about the forwarding process (change-of-address and forwarding service in general), contact Customer Service Consultation Center.

To call us
[Customer Service Consultation Center]
Opening hours: 8:00 to 21:00 on weekdays and weekends
· 0570-046-111 (Call charges payable)

To contact us via email (dedicated form)
Currently available only in Japanese language.

<Related questions>
Q. What are “Date of reception” and “Date of registration” displayed on “Reception status of change-of-address form”?