・Common to requests from both noncommercial and corporate customers
The procedure for requesting e-Tenkyo is as follows.
Note that an easy-to-understand procedure for requesting e-Tenkyo is also provided on the screen for the request operation.
| １ |
Open e-Tenkyo on the e-Tenkyo website or the Japan Post Official App (JPN ver only), and press [Request new change of address form] to start the request. <e-Tenkyo website> https://lp.jpetn.pf.japanpost.jp/ |
| ２ |
Check the regulations and terms of agreement, and press [Accept and proceed] |
| ３ |
Login to Yu ID * This screen will not be displayed if you have already logged in to your Yu ID <Related questions> Q. I forgot my login email address |
| ４ |
Perform the Yu ID information confirmation of the person making the request * The Yu ID information that is used in step 3 to log in will be checked for any errors as the information of the person making the e-Tenkyo request |
| ５ |
The identity verification of the person making the request will be performed online * This step is not required if the identity has already been verified with the Yu ID used to log in <Related questions> |
| ６ |
Enter the change of address information (old address, new address, resident information) |
| ７ |
Confirm the registered entries, and press [Request change of address] to complete the request |
・Points for requesting e-Tenkyo for corporate customers (organizations, etc.)
The procedure is basically the same for the corporate customers to request e-Tenkyo. However, the procedure for identity verification and some entry items are different from that for the noncommercial customers. Please refer to the related questions listed below.
<Related questions>
Q. How should I enter to request e-Tenkyo as a corporate customer?