Please make sure that the email address and date of birth you entered are correct.
If you have confirmed them and the same situation still occurs, it is possible that there is no Yu-ID registered with the email address you entered.
In that case, please try creating a new account from “[Create Yu-ID]” below:
■ Yu-ID
https://lp.jpid.pf.japanpost.jp/
If, during new registration, you receive a message titled “Notification of Yu-ID Temporary Registration Failure,” it may mean that the email address you entered is already registered with a Yu-ID and that the date of birth registered there may be incorrect.
Specifically, the following cases are possible:
- The account was registered using a family member’s information
- (For corporate customers) The account was registered using the corporation’s establishment date or the representative’s date of birth
- An incorrect date of birth was registered due to a keyboard input error
After checking the above, please try resetting your password again.
If the problem is not resolved, please contact us by phone or by email (via the dedicated inquiry form) below.