Questions about “Login”
- Q. I forgot my password
- Q. When I try to reset my password, “Invalid entry, or your Yu ID does not exist” is displayed
- Q. “An error occurred during login” is displayed and I cannot log in
- Q. I can't log in because the message "ID or password is incorrect" appears.
- Q. I forgot my login email address
- Q. My account is locked and I cannot log in
- Q. I have not received the password reset email yet
- Q. A message “The link has expired” is displayed even when the URL on the password reset email is clicked
- Q. Why am I asked to enter the authentication code even when I have not set the two-factor authentication?
- Q. I was asked to enter the authentication code, but I have not set the two-factor authentication. I entered and sent the authentication code, but it became an error. What should I do?
- Q. I have no idea if I received the login notification from the Yu ID
- Q. How do I view the login history?
- Q. When I try to log in to the Yu ID, “Bad Message 431” is displayed and I cannot log in
- Q. 【Log in with mobile number】 I have not received the authentication code (SMS) yet
- Q. 【Log in with mobile number】How do I log in with mobile number?
- Q. 【Log in with mobile number】My mobile number is changed and I cannot log in