Please check the following points.
[Please check]
- Check your email reception settings
Please make sure you are able to receive emails from the "pf.japanpost.jp" domain. - Please check your “security settings” and “forwarding settings,” etc.
Depending on your settings, emails may be sorted into the spam folder or may not be received at all. Please consider changing your settings, or try the procedure with a different email address. - There is a possibility that the email has been sorted into your spam folder.
- Check that your email address is correct
Please make sure there are no mistakes in the email address you entered, and that it is not currently invalid (suspended). Then, try the procedure again. - If you see the message "Email could not be sent because your registered email address has a unique format"
If this message is displayed, the password reset email cannot be sent.
→ "Unique format" refers to email addresses that contain certain symbols or structures.
If you do not know your password, please register for a new Yu ID with a different email address.
Please contact your mobile carrier for various confirmation and setting methods.
＜Related questions＞
Q. When I try to reset my password, “Invalid entry, or your Yu ID does not exist” is displayed
Q. A message is displayed stating that my email address has a “unique format.” What does this mean?