The "Yu ID (login email address you entered)" or "password" may be incorrect.
Please check the following points.
[Points to check]
- You can tap the "eye icon" in the password field to view the content you have entered.
- Are you entering using half-width characters? (There are many cases where symbols such as @ are entered in full-width.)
- Please pay attention to the difference between uppercase and lowercase letters.
- Are there any spaces before or after the ID or password?
- Is your browser automatically saving an ID or password you used in the past?
Clearing your cache or entering your information manually instead of using auto-fill may resolve the issue.
[If you do not know your password]
Please reset your password from the following link.
<Reset your password here>
https://mypage.jpid.pf.japanpost.jp/password/reset/request
* If the email address you entered is not registered or if there is a mistake in the date of birth you entered, for security reasons, the password reset email cannot be sent.
[If you cannot log in even after trying all possible email addresses]
We apologize for the inconvenience, but please register as a new user from the following link.
<Register as a new user here>
https://mypage.jpid.pf.japanpost.jp/