The “Yu-ID (login email address)” or “password” you entered may be incorrect. Please check the following points:
[Checkpoints]
- You can tap the “eye” icon in the password field to confirm what you have entered.
- Are you entering characters in half-width? (There are many cases where symbols such as @ are entered in full-width.)
- Please pay attention to the difference between uppercase and lowercase letters.
- Are there any spaces before or after your ID or password?
- Is your browser automatically filling in an ID or password that you used in the past?
- In some cases, clearing the cache or entering your information manually instead of using auto-fill can resolve the issue.
[If you do not know your password]
Please reset your password using the link below:
＜Click here to reset your password＞
https://mypage.jpid.pf.japanpost.jp/password/reset/request
* For security reasons, if the email address you entered is not registered or if there is an error in the date of birth you entered, we will not be able to send a password reset email.
[If you still cannot log in even after trying all email addresses you can think of]
Please contact us by phone or by email (via the dedicated inquiry form) below.