About e-Tenkyo
- Q. When I apply through e-Tenkyo, will the change-of-address information be communicated to the residents of the old address?
- Q. What kind of service is e-Tenkyo?
- Q. What is the procedure for requesting e-Tenkyo?
- Q. Where can I request e-Tenkyo?
- Q. Is there any difference in how to request the e-Tenkyo using the Japan Post Official App (JPN ver only), smartphone, and PC browser?
- Q. Can someone other than the one who is moving request e-Tenkyo?
Operation of e-Tenkyo
- Q. Can you correct the confirmed or entered information before the request is accepted to e-Tenkyo?
- Q. What kind of screen will be displayed when the e-Tenkyo request is successfully accepted? Is there any additional procedure?al procedure?
- Q. Is it possible to extend the forwarding period using e-Tenkyo?
- Q. I cannot enter the change of address information on the “List of request procedure” screen. What should I do?
- Q. How should I enter to request e-Tenkyo as a corporate customer?
- Q. How should I enter when the place of business is changing but the business name is not?
e-Tenkyo and Yu ID
- Q. Do I need to register to Yu ID for e-Tenkyo?
- Q. I registered my new address to my Yu ID, so new address information (postal code) is displayed in the old address field on the “Address information entry” screen of e-Tenkyo
- Q. I have not received the “Notification of completion for change-of-address form reception” message sent to my email address registered in e-Tenkyo. What should I do?
- Q. The notification “Update to the information requested in e-Tenkyo?” was displayed after logging in to the Yu ID. Do I have to update right away?
- Q. The notification “Update to the information requested in e-Tenkyo?” was displayed. What does it mean?
- Q. I received a message notifying the linkage of change of address information. What does it mean?